Privacy Policy

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We Respect Your Privacy

We want to maintain your confidence in our handling of any data and information that are collected during your visit to our website. We have developed and provided this Privacy Policy to inform you of our practices and policies regarding the collection, use, maintenance, and disclosure of your personal data and information. We are committed to providing you with adequate information so you can make an informed decision whether to visit our website and whether you wish to voluntarily provide any personal data or information, e.g., your name, e-mail address, telephone number, etc. Our Privacy Policy is described in the following sections.

Log Files

We also review data and information contained in log files located on our web server, which record the date and time of each visit to our website, the user’s IP (internet protocol) address, the referring IP address or domain (the prior website visited), and the files viewed on our website (including HTML pages, graphics, etc.). We use log file information to analyze data in the aggregate to determine the trends and usage of our site. We cannot correlate the log data to identify specific users.
We do not, and will not, disclose, sell, rent or share any information derived from log files with any third parties other than to Affiliates, or as otherwise stated in this Privacy Policy.

Voluntarily Provided Information

If you register for or enroll in a program or service through our website, make purchases from our on-line offerings, respond to a request for information or make any other on-line request of us, you will be voluntarily providing personally identifiable information. If you do not agree with this Privacy Policy, we ask that you please do not provide the requested information. You may nevertheless continue to use most of our website, subject, however, to the collection of information through cookies and log files as discussed above. If you have previously provided personally identifiable information by registration through our website, you may request to be removed from our active database of mailing lists (see the discussion below).
Voluntarily provided information is used to send you announcements of new products, updates, and promotional information, as well as to provide the services or goods that you request and give you better customer service. We share personally identifiable information with our site’s affiliated companies (“Affiliates”), as well as with our third-party business partners, sales representatives and distributors (collectively, “Partners”) who may provide the requested goods or services to you directly or otherwise contact you directly. Moreover, we rely on various third-party service companies (“Service Companies”) to provide certain services (e.g., shipping, credit card billing) for which it is necessary to provide users’ personally identifiable information.
We do not, and will not, disclose, sell, rent or share any personally identifiable information received as a result of enrollment, registrations or e-commerce transactions on our website with any third parties, other than our Affiliates, Partners, Service Companies, or as otherwise stated in this Privacy Policy.
Please note that although we may seek to require that Affiliates, Partners, and Service Companies use information regarding our users only in the ways permitted by this Privacy Policy, we do not control and are not responsible for their privacy practices, or those of any other party.

Collection of Data & Information by Our ISP

Our Internet Service Provider (ISP) also collects certain information about your visit. It is the same information contained in a log file that we collect and analyze, i.e., the date and time of the visit, the user’s IP (internet protocol) address, the referring IP address or domain, and the files viewed on our website (including HTML pages, graphics, etc.). In addition, our ISP has access to back-up files containing the personally identifiable information that you voluntarily provide (even if your input fails). The ISP does not disclose, share, release, publish, disseminate, rent, or sell any personally identifiable information to any third parties, but does use the log files to analyze data in an aggregate form, which is not personally identifiable information.

Links to Third-Party Websites

Through our web pages, you may connect to third parties’ websites via hyperlinks, and the connections may or may not be obvious. We are not responsible for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties. We encourage our users to be aware of the varied privacy policies of websites that they visit.

Correspondence

We maintain and review e-mail correspondence that you send to us. We will use (and maintain in a file specific to you) the personally identifiable information disclosed in the e-mail. Because such correspondence contains information that is not transmitted through the operation of our website, it is not subject to the terms of this Privacy Policy.

Required Disclosures of Data & Information

In addition to disclosures to our Affiliates, Partners, and Service Companies, and regardless of anything in this Privacy Policy to the contrary, we may disclose personally identifiable information, with or without prior notice to you, when we believe that the law requires it, in response to subpoenas or at the demand of governmental agencies, to protect our systems or business, to protect other visitors to the website, or to respond to an emergency. If you partake, or we reasonably suspect you of partaking in any illegal activity we may also disclose your personally identifiable information, even without a subpoena, warrant or court order. We may also make disclosures of your personally identifiable information with your affirmative consent.

Maintenance & Transmission of Data & Information

Although we use reasonable efforts to maintain the privacy of your personally identifiable data and information, due to technological limitations, and the risk of unlawful interceptions and accessing of transmissions and/or data, we cannot completely assure you, and you should not expect, that your personally identifiable data and information, and any other electronically communicated information, will be absolutely confidential.
For all e-commerce transactions, we use industry-standard commercial encryption technology to protect the data and information that you transmit to us via our website. Although this technology is not flawless, we believe that it provides reasonable protection for your data and information. We will endeavor to update our protective devices as encryption technology develops further.
Once received, personally identifiable information is protected from outside our site by “firewalls,” and access within our site is generally limited to the sales, marketing, and information technology departments. We also seek to require our Affiliates, Partners and Service Companies to exercise reasonable efforts to maintain the confidentiality of your information.

Your Right to Review & Modify Data & Information

You have the right, at any time, to review and/or modify any of your personally identifiable information that you provide during registration, or any other voluntarily provided information. You may also remove yourself from our active databases of e-mail lists. To do so, you should send an e-mail to our email address requesting that (a) we provide a copy of your profile of personally identifiable information, (b) we update or modify certain personally identifiable information, or (c) you be removed from our databases of active e-mail lists. We will endeavor to comply with your request as soon as reasonably possible. To protect your confidentiality, we can only send a requested profile to the e-mail address listed in the profile. In any event, our back-up files will maintain copies of your personally identifiable information. We reserve the right to contact former customers or users of the website from time to time.

Users Under 18

This website is not directed at persons under the age of 18. If you are younger than 18, please do not provide any personally identifiable information in connection with your use of the website.

Assignment

We reserve the right to transfer any and all information that we collect from our visitors to a third party in the event that we sell or transfer substantially all of our assets related to the website to such third party.

Changes to this Privacy Policy

Due to changing technological and marketing demands, we must reserve the right to change our policies regarding the privacy of your personally identifiable information in the future. If that happens, we will endeavor to promptly update this Privacy Policy. We may also attempt to provide a message to our customers whose e-mail addresses we have, in conformity with this Privacy Policy, advising of any such change(s). Your continued use of the website following changes to this policy will indicate that you accept the changes.

SMS Communication Policy

Effective Date: November 26, 2025 This SMS communication policy applies to text messages sent by Pipehorn to customers and users. By providing your mobile phone number to Pipehorn, you consent to receive SMS messages under this policy.

1. Purpose of SMS Communications

Pipehorn uses SMS primarily for customer service purposes, including but not limited to:
  • Responding to customer inquiries and support requests
  • Sending service-related notifications and updates
  • Sharing links for customer feedback (such as review requests)
  • Occasional marketing messages and promotional offers
Many of our users work in environments with limited computer and email access, which makes SMS an important communication channel.

2. How We Collect Phone Numbers

Pipehorn collects mobile phone numbers through various channels, including:
  • Customer-supplied data during account creation or service interactions
  • Training events and educational sessions
  • Trade shows and industry events
  • Sales visits and direct customer interactions

3. Consent and Opt-Out

By providing your mobile phone number, you allow Pipehorn (Utility Tool Company, Inc.) to send you text messages. These messages will be primarily for customer service, but may also include occasional marketing or promotional content. You understand that this consent is not a condition of purchase and that standard message and data rates may apply. Our full terms and conditions also governed use of the SMS service. You may opt out of receiving SMS messages at any time by:
  • Replying STOP to any SMS message you receive from Pipehorn to opt-out.
  • Reply HELP for information on how to contact customer support.
  • Contacting our customer service team to request removal from our SMS list
After opting out, you will receive a confirmation message, and we will not send further messages unless you opt back in.

4. Message Frequency

Message frequency varies and is on an as-needed basis, primarily driven by your customer service interactions and occasional promotional campaigns. We do not have a set recurring schedule.

5. Message and Data Rates

Message and data rates may apply. Standard text messaging rates from your mobile carrier will apply to all SMS messages sent and received. Please check with your mobile carrier for details about your specific plan. Carrier disclaimer: Carriers are not liable for delayed or undelivered messages.

6. Third-Party Service Provider

Pipehorn uses RingCentral as its SMS service provider to send and manage text messages. RingCentral may process your phone number and message data under its privacy policy and terms of service.

7. Data Privacy and Sharing

Pipehorn dedicates itself to safeguarding your privacy.
  • We will not share, sell, or rent your mobile phone number to third parties for their independent marketing purposes.
  • We will share your number with RingCentral, our trusted third-party service provider, solely for sending and managing the text messages as described in this policy.
  • We will use your phone number only for the purposes described in this policy.
  • We maintain appropriate security measures to protect your personal information.
For a comprehensive overview of how we handle your data, please refer to our full Privacy Policy.

8. TCPA Compliance

Pipehorn complies with the Telephone Consumer Protection Act (TCPA) and related regulations. We will:
  • Only send messages to numbers where we have got proper consent
  • Honor opt-out requests promptly
  • Maintain records of consent and opt-out requests
  • Ensure our messaging practices align with federal and state regulations

9. Support

If you have questions about this SMS policy or need help, please contact Pipehorn customer support.

10. Changes to This Policy

Pipehorn reserves the right to update this SMS Communication Policy at any time. We will notify users of any material changes through our website or via SMS. If users continue to use our SMS services after we post the changes, they accept the updated policy.