Why does my locator signal seem wide?

Sensitivity (gain) is likely too high. Lowering sensitivity tightens the signal field and makes the center easier to identify.

Why does the peak move as I walk?

This can occur when signal is coupling onto nearby conductors or when grounding is poor.

Does a locator show the pipe itself?

No. A locator detects the electromagnetic field around a conductor, not the physical pipe.

What if the tone never drops off?

The receiver sensitivity is set too high or the signal is bleeding onto adjacent utilities.

Can different frequencies affect pinpointing?

Yes. Higher frequencies tend to spread more easily onto nearby conductors, while lower frequencies stay tighter to the intended line.

Shipping Policy - Pipehorn Locating Technology

At Pipehorn, we are committed to getting your order to you safely and efficiently.

Order Processing

Orders are processed within 1–2 business days (Monday–Friday), provided they are placed before 2:00 PM Central Time. Orders placed after the cut-off time will begin processing the next business day.

Transit Time

Transit time typically ranges from 2–5 business days depending on your delivery destination.

Delivery Timing Disclaimer

While we strive to process and ship all orders within the timeframes outlined above, delivery dates are estimates and are not guaranteed. Transit times may be affected by carrier delays, weather conditions, supply chain disruptions, or other circumstances beyond our control.

Domestic Shipping Only

Pipehorn Locating Technology currently ships within the United States only.
We do not offer international shipping at this time.

If you are located outside the United States and are interested in our products, please contact us directly at 205-956-3710 to discuss distributor or export options.

Shipping Methods

Orders are shipped via UPS using real-time calculated rates. Available service options (Ground, 3 Day Select, and Next Day Air) and pricing are displayed at checkout based on the delivery address.

Shipping Charges

Shipping charges are calculated based on the item(s) being ordered, their weight, and the delivery address entered at checkout. These charges are clearly displayed in your shopping cart before you complete your purchase.

Shipping Address Requirements

We require a valid physical street address for all shipments.

We are unable to ship to:

PO Boxes
Hotels or motels
Campgrounds
Temporary or unsecured locations

Please enter your complete shipping address (Street, City, State, and ZIP Code) during checkout to view available shipping options and rates.

Signature Required for Delivery

Due to the value of our equipment, Pipehorn shipments require UPS Signature Confirmation.
An adult must be present at the delivery address to sign for the package.

Order Confirmation & Tracking

After your order is placed, you will receive an emailed receipt confirming your purchase.
Once your order has been processed and shipped, you will receive a second email containing your shipment tracking information.

Special Shipping & Oversized Items

For oversized or heavy items that require freight shipping, charges may vary and be calculated separately. Our team will contact you if special freight arrangements or charges are required.

If you have questions about your shipping options or costs, please contact us at 205-956-3710 or through our Contact page.